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RJM Systems, Inc. Provides Expanded Services in the Caribbean

RJM Systems is pleased to announce that long-time customer Sir Arthur Lewis Community College in St. Lucia has recently upgraded to SONISWEB. Now students, faculty, and staff at Sir Arthur Lewis can access integrated student, course, and administrative information independently from any location around the world by using the internet.

“We worked closely with the college to provide a web-based system that would meet the needs of the college while keeping the cost affordable,” said Joanne Milburn, CEO. “This is part of our growing focus on serving the Caribbean tertiary education market.”

Over the past 5 years, RJM Systems has been steadily growing its international customer base. In addition to serving colleges in Canada and Europe, they have expanded to serve three Caribbean colleges—Sir Arthur Lewis (St. Lucia), H. Lavity Stoutt Community College (Tortola), and Antigua and Barbuda International Institute of Technology (Antigua).

From their American-based offices in Connecticut and North Carolina, RJM Systems provides comprehensive training and ongoing support to their customers around the world. “We don’t distinguish between international clients and American in terms of travel,” says Milburn, who personally visits each college at least once during RJM System’s multiple onsite visits to set up the system and train staff.

“Distance hasn’t factored in at all in resolving problems,” says Emma Baker, Director of the Office of Institutional Planning and Effectiveness at H. Lavity Stoutt. “When we send an email or make a phone call, we usually get a response the same day and have the problem figured out within 24 hours.”

In addition to setting up 24/7 support to deal with any time differences, RJM Systems has made other adaptations to better serve its international clientele. Many elements of the database are flexible to accommodate the needs of those in other countries. For instance, address formats are not restricted to states and zip codes, and phone numbers are free-form so that numbers of any length can be entered.

For small to medium size colleges looking to provide comprehensive services to the 21st century academic community, SONISWEB provides a complete, robust, affordable system that’s easy to access from anywhere in the world.

“Since the new generation of students is used to having 24-hour access to information, SONISWEB helps us meet their expectations,” says Baker.

For more information, contact Joanne Milburn at (203) 262-2314.